Direct billing is available for members of most extended healthcare plans that offer coverage for Registered Massage Therapy, Chiropractic, Naturopathic and Acupuncture treatment. Direct billing is only available on select plans for Athletic Therapy and Osteopathic treatment, and is not available for orthotics appointments, product purchases, gift certificates, cancellation fees or other non-treatment fees.

Billing and payment – seamlessly streamlined

We’re pleased to offer direct billing as a convenience service to our clients when submissions are allowed by the insurer. Our team will do our best to make your billing process seamless, by submitting and tracking your claims. While some benefit plans offer full coverage, most plans allow a set amount or percentage of coverage per service, which may be less than the cost of your treatment. A credit card is kept securely encrypted on your account and any remaining balance (in the event of a partial payment or denied claim) will be automatically charged once your claim has been adjudicated. This allows us to offer direct billing even outside of normal business hours or when immediate claim responses are not available, and saves you from having to follow up on the status of your claim or payment.

Coverage and availability vary from plan to plan

While we do our best to offer this service to all that qualify, we are unable to guarantee that direct billing will be available or that your claim will be accepted. Patients are each personally responsible for all treatment and cancellation fees they incur, which are due at the time of your appointment. Our published fee schedule applies in all cases.

Many plans will pay your coverage amount to the clinic directly, however this may not be available on all plans that allow claim submissions, and coverage varies from plan to plan and may not cover the full cost of your treatment. Please consult your plan administrator for coverage and eligibility details prior to your appointment, as our staff will not have access to the specific details of your private plan. In the event that direct billing or assignment of payment to the clinic is not available, a signed receipt will be provided for your payment so that you can submit a claim for reimbursement.

We reserve the right to ask for photo identification matching the insured patient’s name, and to refuse to bill an insurer if plan abuse is suspected or appropriate identification is not provided.