Billing & Payment
Direct billing is available on most major benefits plans.
We’re pleased to offer direct billing* as a courtesy service. Our team will do our best to make your billing process seamless and reduce your out of pocket expenses whenever possible. Plans and coverage vary. Consult your policy administrator for more details.
Claims and payment, seamlessly streamlined
Your insurance and personal payment information is securely stored in your patient profile, so we can submit you claim directly* to your insurance company and process your co-payment once the claim is finalized.
Any balance not covered by insurance (ex: in the event of a partial payment or denied claim, or late-cancelled appointment) will be charged to your card on file once your insurance claim is completed.
Ethical policies, applied without bias or exception
Each of our patients and practitioners is equally important, and equally important to us. In order to maintain an unbiased, transparent, and ethical environment for everyone in our community, our cancellation, billing, and payment policies apply in all circumstances.
Gratuity-free, the way healthcare should be
Proudly gratuity-free since opening in 2013, we are committed to providing unbiased and inclusive care for every patient and to maintaining the highest standard of professionalism.
At Anatomica, tips are never expected or accepted! The therapist's role is to provide objective, informed, and ethical care with measurable outcomes -- whether treating an injury, or supporting your nervous system with a relaxation massage, our A-team are providing treatment within their scope of practice as Regulated Health Professionals.
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Please contact us if you don't see your plan here! We bill to more than 40 different insurers, with more being added all the time!
*Please note: Coverage and eligibility vary from plan to plan.
Please check your plan details prior to your appointment. Coverage amounts and rules vary from plan to plan, and the full cost of your treatment may not be covered. Our staff cannot access any information about your policy or see your coverage details.
Some benefit plans offer full coverage, but many plans pay out a pre-determined "reasonable and customary" amount or "maximum", or a set percentage of the cost per service, which may be less than the total cost of your treatment.
Many plans will pay your coverage amount to the clinic directly, however this "assignment of benefits" may not be available on all policies. Your insurer may choose to reimburse the insured member (plan holder) instead.
While we do our best to offer this service to all that qualify, we are unable to guarantee that direct billing will be available on your plan, or that your claim will be successfully accepted. We are not responsible for denied or ineligible claims.
Patients are each personally responsible for all treatment and cancellation fees they incur, which are due at the time of your appointment. In the event that direct billing is not available on your plan or service, a signed receipt will be provided for your reimbursement. Our published fee schedule applies to all appointments.
Please reach out to our admin team with any questions. We aren't able to access your plan details or coverage amounts, but can help explain the basic billing process and common coverage rules, and what questions to ask your insurer to better understand your policy.
